Privacy Policy
This privacy policy sets out how Lemon Zest uses and protects any information that you give Lemon Zest when you use this website.
Lemon Zest is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
In particular, we want you to know that Lemon Zest is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.
Lemon Zest may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy policy was last updated 13 June 2023.
Types of data we collect
Lemon Zest collects personal data from you when you make an enquiry either in person, over the phone, or online.
Lemon Zest also collects data from you when you subscribe to marketing communications and connect using social media websites. These may be carried out online, by telephone or in person.
We may collect the following information:
- Your full name
- Email Address
- Telephone Number
- Home address and postcode
- Your credit or debit card details if you are making a payment
- Your date of birth
- Your IP address
- Your web browser type and version
- Your operating system
- A list of URLS starting with your referring site, activity on our website, and the website you exit to
- Your cookie information
Google Analytics
When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
The Google privacy policy can be viewed here:
https://policies.google.com/privacy?hl=en
Eshots
We use a third party provider, Campaign Monitor, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our e-newsletter.
The Campaign Monitor privacy policy can be viewed here:
https://www.campaignmonitor.com/policies
WordPress
We use a third party service, WordPress.com, to publish our website. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address.
The WordPress privacy policy can be viewed here:
People who use our live chat service
We use a third party provider, Tawk.to, to supply and support our live chat service, which we use to handle customer enquiries in real time.
If you use the live chat service we will collect your name, email address (optional) and the contents of your LiveChat session.
The Tawk.to privacy policy can be viewed here:
https://www.tawk.to/privacy-policy/
People who email us
We use Transport Layer Security (TLS) to encrypt and protect email traffic in line with government. If your email service does not support TLS, you should be aware that any emails we send or receive may not be protected in transit.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
What we do with the information we gather
Lemon Zest requires this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- Reply to your questions and enquiries
- Monitor the Lemon Zest and email performance using Cookies
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
To find out more about how to manage cookies through your chosen browser go to:
www.allaboutcookies.org/manage-cookies/
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You are entitled to view, amend, or delete the personal information that we hold. Email your request to [email protected].
Changes to our privacy policy
Lemon Zest may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated 13 June 2023.
How to contact us
Should you have any questions regarding this Privacy Policy please contact us using the details below:
Lemon Zest Cuisine
Unit 15, Buckingham Court
Network 43, Brackley
Northamptonshire
NN13 7EU